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XPO

(989) 731-6101

Gaylord, MI

https://www.xpo.com

Disclaimer: For informational purposes only based on our research; please verify all final details and terms directly with your moving company.

Company Overview

XPO is one of North America’s largest asset-based less-than-truckload (LTL) freight carriers. The company specializes in transporting palletized freight that is too large for parcel carriers but does not require a full truckload. XPO serves manufacturers, retailers, distributors, and e-commerce businesses throughout the United States, Canada, Mexico, and Europe.

Services Offered

Less-Than-Truckload (LTL) Freight: XPO is the second-largest LTL carrier in North America, providing cost-effective shipping solutions for smaller freight loads.
Transportation Services: Includes truckload, last mile, and intermodal transportation options.
Logistics Services: Offers warehousing, inventory management, and supply chain optimization solutions.
Technology Solutions: Provides advanced analytics, real-time tracking, and automated routing to enhance operational efficiency.

What Sets Them Apart

Extensive Network: XPO operates in 99% of U.S. postal codes, ensuring broad coverage for its services.
Innovative Technology: The company utilizes data science and machine learning to optimize freight flows and improve service delivery.
Sustainability Initiatives: XPO has been recognized for its commitment to environmentally friendly transportation and logistics practices.

Service Areas and Availability

XPO serves the United States, Mexico, and Europe, with a vast network of service centers and transportation hubs to facilitate efficient service delivery.

Reputation & Customer Satisfaction

BBB Rating: XPO Logistics, Inc. holds a D- rating with the Better Business Bureau due to a significant number of unresolved customer complaints.
Customer Feedback: While the company has received recognition for innovation, customer satisfaction varies, with some expressing concerns over service responsiveness.

Pricing & Scheduling

XPO offers dynamic pricing models based on real-time data and freight characteristics. Scheduling is facilitated through an easy-to-use platform that allows customers to manage shipments, request quotes, and track deliveries efficiently.

Accreditation and Rating

BBB Accreditation: XPO is not a BBB-accredited business, which may impact consumer trust.
Industry Recognition: XPO has been included in Fortune’s list of America’s Most Innovative Companies, highlighting its advancements in logistics technology.

Team & Expertise

Leadership: Led by CEO Mario Harik, XPO’s executive team brings extensive experience in logistics and transportation.
Quality Management: The company employs a dedicated team of senior quality managers embedded in daily operations to ensure service excellence.

Achievements

Fortune Recognition: Named one of America’s Most Innovative Companies in 2025.
Expansion Efforts: Acquired 28 service centers from Yellow Corporation in January 2024, enhancing its operational footprint.

5 Little Known Facts

History of Name Change: Originally named Express-1 Expedited Solutions, the company rebranded to XPO Logistics in 2011 and later to XPO, Inc. in 2022.
Global Presence: Operates in 614 locations worldwide, including the U.S., Mexico, and Europe.
Technology-Driven: Utilizes data science and machine learning to optimize freight operations.
Sustainability Focus: Recognized for environmentally friendly logistics practices.
Acquisitions: Expanded its service network through strategic acquisitions, including the purchase of Yellow Corporation’s service centers.

Recommendations Before Hiring

Evaluate Service Needs: Assess whether XPO’s LTL and logistics services align with your business requirements.
Consider Customer Feedback: Review customer experiences and BBB ratings to gauge service reliability.
Leverage Technology: Utilize XPO’s advanced tools for shipment tracking and management to enhance operational efficiency.

Have you worked with XPO? Share your feedback to guide others in choosing the right moving company

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