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Arrow Moving & Storage
Company Overview
Founded in Cheyenne, Wyoming in 1936, Arrow Moving & Storage has grown from modest beginnings into a well-established national moving company. As a trusted Mayflower agent, they offer both local and international moving services backed by extensive experience and resources.
Services Offered
Their service portfolio includes:
Residential Moving
Office & Commercial Relocation (including FF&E, hospitality, IT & electronics)
Corporate, Specialized & International Moving
Warehousing, Storage & Logistics (including freight forwarding and last-mile delivery)
They also offer value-add services such as:
Free in-home estimates and binding quotes
Uniformed, trained movers certified with extensive classroom training and mastery of moving skills
Full-service packing, including crating for high-value items
Shipment tracking via real-time tracking system on air-ride trailers
Debris removal, unpacking, claim assistance, full-value protection
Additional services like auto transport, maid services, real estate support
What Sets Them Apart
Heritage & Stability: Operating since 1936, offering decades of experience.
Mayflower Affiliation: Grants access to advanced infrastructure and national logistics.
Extensive Staff Training: Quality Labor Certification ensures high professional standards.
Comprehensive Services: From logistics to specialized packing, they cover a broad array of moving needs.
Personal Move Coordinator: Each customer is assigned a coordinator for seamless communication and oversight.
Service Areas and Availability
Arrow serves major hubs across several states:
Cheyenne, WY – headquarters
Salt Lake City, UT – regional hub
Colorado Springs, CO – headquarters for Colorado operations
San Antonio, TX – Texas hub offering residential and commercial services
Their national and international reach is powered by the Mayflower network.
Reputation & Customer Satisfaction
Average rating around 4.2/5 from verified customers. Mixed but generally positive experiences.
Positive Highlights:
Timely, smooth long-distance moves
Professional office and scheduling staff
Excellent coordination and care from packers and delivery teams
Negative Feedback:
Reports of damage, poor packing, and delays
Issues with subcontracted services and missing equipment
Reviews on multiple platforms show many satisfied customers praising professionalism, but also some serious complaints around handling, damage, timeliness, and customer support.
Pricing & Scheduling
Estimates & Quotes: In-home or virtual binding quotes provided for free.
Interstate Pricing: Example shows around $6,000+ for a long-distance move.
Scheduling Transparency: Clients receive clear pack, load, and delivery windows, plus a dedicated coordinator.
Accreditation and Rating
BBB Accredited since 2012 with an A+ rating.
Affiliations include BBB, CMC, AMSA, ProMover, COIC, GSA (military/government).
Team & Expertise
Key team members include:
Customer Service Supervisor with 27 years in the industry
Civilian Move Coordinator with 40+ years customer service experience
Corporate & Account Sales with 20 years experience, specializing in international moves
Corporate Accounts Coordinator & billing/social media support
Achievements
Over 80 years in operation with consistent service expansion.
Long-standing BBB accreditation with A+ rating.
International reach via Mayflower for residential, commercial, and military relocation.
Rigorous internal training protocols for quality assurance.
Strong leadership with deep industry and customer service experience.
5 Little Known Facts
Started in 1936 in small-town Cheyenne, WY.
Every mover completes 25 hours of classroom training and passes 160 skills tests.
Uses air-ride trailers to reduce damage and offers 24/7 shipment tracking.
Has GSA contract to support military and federal relocations.
Offers ‘White-glove’ service, maid service, auto transport, and real estate help—uncommon in standard moving companies.
Recommendations Before Hiring
Get a binding in-home estimate to understand all costs clearly.
Ask about protective measures like crating and packing standards.
Request to know your personal move coordinator in advance.
Request tracking access and clarify shipment timelines.
Document the condition of items before and after the move to support any claims.
Clarify insurance coverage options and liability limits.
Read reviews on multiple platforms—both positive and negative—to gauge consistency.
Confirm if your move will be performed by Arrow staff directly or by a subcontractor experienced in long-distance work.
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