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Adams Van Lines – Miami
12985 SW 130th Ct Suite 213, Miami, FL 33186
Company Overview
A household goods transportation broker, Adams Van Lines coordinates long-distance and interstate moves by partnering with vetted carriers. They are licensed under DOT #: 2886867 and MC #: 969195.
Operating since 2002, the company highlights “over 20 years of moving industry experience.”
They report an average customer satisfaction rating of 4.5 out of 5, based on approximately 10,786 customer surveys.
Services Offered
Residential Moving: Full-service moves, including state-to-state coordination.
Commercial Relocation: Business moves with an emphasis on minimizing downtime.
Packing & Unpacking: Full-service packing, including expert handling and high-quality materials.
Storage Solutions: Options for both short- and long-term secure storage.
Move Management: A concierge-like service that handles planning, consultation, logistics, execution, and follow-up support.
Custom Plans: Each move is tailored to the customer—no one-size-fits-all packages.
What Sets Them Apart
Highly Rated by Customers: A strong 4.5/5 average rating from thousands of clients.
Full-Service Coordination: They manage every stage of the move through a network of vetted carriers.
Binding Quotes: Transparent pricing with binding estimates—no unexpected upsells later.
Extensive Experience: Operating since 2002, with a focus on long-distance and cross-country relocations.
Service Areas and Availability
Primarily serves Florida, including Miami, Orlando, Tampa, Fort Lauderdale, Sarasota, Bradenton, Gainesville, and Jacksonville.
Handles moves to and from other states, offering nationwide brokered services.
Reputation & Customer Satisfaction
Pros
Offers full-service solutions and binding estimates, with transparent pricing and convenient quoting tools.
Praised for professionalism, custom service options, clear pricing, and helpful resources like packing tips and checklists.
Many customers highlight professionalism, punctuality, care for fragile items, and strong communication.
Cons & Concerns
The BBB lists them with a B+ rating, but notes they are not BBB-accredited and have multiple complaints.
Some customers report unexpected charges, damaged items, and unresponsive service.
Negative reviews also mention misleading delivery promises and refund issues.
Pricing & Scheduling
Quotes: Available online or by phone, with phone verification required.
Pricing Model:
Local moves: Charged hourly plus extras.
Long-distance moves: Based on weight, distance, and labor, with packing and add-ons costing extra.
Binding Estimates: Pricing locks in if conditions remain unchanged.
Sample Costs for 2–3 bedroom moves:
CA → TX (~7,000 lbs): $7,999
CA → NY (~3,500 lbs): $4,999
IL → TX (~7,000 lbs): $7,214.50
Peak Times: Summer months, weekends, and holidays require early booking due to higher demand.
Accreditation and Rating
Not accredited by the BBB, though they carry a B+ rating.
TrustPilot shows an overall 4.3 out of 5 rating, though reviews are mixed.
Independent reviewers note transparent pricing and broad service scope, but flag reliability concerns.
Team & Expertise
As a broker, Adams Van Lines primarily coordinates with partner carriers.
Public listings show company contacts, but detailed team information is limited.
Many reviews describe staff as professional, efficient, and helpful.
Achievements
Over 20 years in the moving industry.
Strong reported customer satisfaction rating from thousands of surveys.
Recognized for long-distance expertise and customer resources like moving checklists.
5 Little Known Facts
Their quoting process requires phone number verification by code.
Binding estimates protect customers from unexpected cost increases if conditions stay the same.
They serve all of Florida, not just Miami.
All quotes include basic liability coverage, with optional full-value protection.
While Florida-based, they also arrange nationwide moves.
Recommendations Before Hiring
Request multiple binding quotes and clarify inclusions.
Confirm insurance details and consider purchasing full-value protection.
Ask about potential add-on fees such as stairs, oversized items, or storage.
Read recent reviews to understand both positive and negative experiences.
Book early if moving in peak seasons.
Document belongings with photos or videos for protection.
Keep written records of quotes, confirmations, and communications.
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