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Ace Relocation Systems, Inc. – Atlas Van Lines
1740 S 40th Ave Suite #100, Phoenix, AZ 85009
Company Overview
Ace Relocation Systems is a veteran-owned moving company with over 40 years of experience in the industry. They operate 10 locations across the United States and are the largest hauler for Atlas Van Lines. Their services span local, long-distance, international, and commercial relocations. Ace Relocation is known for its commitment to customer satisfaction and operational excellence.
Services Offered
Full-Service Residential Moving: Includes packing, loading, transportation, unloading, unpacking, and debris removal.
Self-Pack Moving: Provides moving trucks and professional assistance for self-packed items.
Storage Solutions: Offers short-term and long-term storage options for residential moves.
Local, Long-Distance, and International Moves: Handles moves within the U.S. and abroad.
Specialty Moves: Caters to unique items like vehicles, fine art, and electronics.
Commercial Relocation & Logistics: Provides services for businesses, including warehousing and technology infrastructure moves.
What Sets Them Apart
Veteran-Owned: Emphasizes discipline, reliability, and a strong work ethic.
Comprehensive Service Offerings: From packing to unpacking and storage, they provide end-to-end moving solutions.
Technology Integration: Utilizes modern tools like guided video surveys and CrewPro for enhanced service delivery.
Global Network: As an Atlas Van Lines agent, they have access to a vast network for international moves.
Service Areas and Availability
Primary Locations: Phoenix, Austin/San Antonio/Houston, Bay Area, Chicago, Cleveland, Los Angeles, Orlando, San Diego, Seattle, and Washington, DC.
Service Reach: Offers services nationwide and internationally.
Availability: Operates during standard business hours, with flexibility to accommodate client schedules.
Reputation & Customer Satisfaction
Customer Satisfaction: In 2022, Ace Relocation moved over 150 million pounds, traveled almost 27 million miles, and achieved all-time-high customer satisfaction scores.
Awards & Recognition:
2023 MSC Agent of the Year Service Excellence Award
2024 Cartus Commitment to Excellence Gold Award
All 10 locations received the Milton M. Hill Quality Award at the 2023 Atlas World Group Convention
Pricing & Scheduling
Transparent Pricing: Offers clear and upfront pricing with no hidden fees.
Flexible Scheduling: Provides flexible scheduling options to accommodate client needs, with advance bookings recommended during peak moving seasons.
Accreditation and Rating
Better Business Bureau (BBB): Accredited with an A+ rating, indicating a high level of trust and customer satisfaction.
Licenses:
ACE-DOT #1052359
AVL-DOT #125550
ACE-MC #495480
AVL-MC #79658
ACE CAL. P.U.C. #T-188224
ACE FMC OTI #026757F
Team & Expertise
Experienced Movers: The team comprises trained professionals with extensive experience in handling various types of moves.
Specialized Services: Expertise in handling specialty items, including antiques and fragile goods.
Veteran Leadership: Led by a veteran, the company emphasizes discipline, reliability, and a strong work ethic.
Achievements
Established Reputation: Over four decades of service in the moving industry.
Industry Recognition: Acknowledged for excellence in moving and storage services.
Community Engagement: Active involvement in local communities through various initiatives.
5 Little Known Facts
Veteran-Owned Business: The company is owned by a veteran, bringing a unique perspective to their services.
Custom Move Plans: Offers personalized moving plans tailored to individual client needs.
Climate-Controlled Storage: Provides climate-controlled storage options for sensitive items.
Specialty Item Handling: Expertise in handling specialty items, including antiques and fragile goods.
Atlas Van Lines Partnership: As an agent of Atlas Van Lines, they have access to a vast network for interstate and international moves.
Recommendations Before Hiring
Obtain a Written Estimate: Always get a written estimate to avoid unexpected charges.
Understand Insurance Options: Discuss insurance coverage to protect your belongings during the move.
Prepare an Inventory List: Create a detailed inventory of items to be moved.
Communicate Special Requirements: Inform the moving company of any special handling requirements.
Confirm Details: Double-check the moving date, time, and address to ensure a smooth process.
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