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Underfanger Moving & Storage

(217) 546-1711

Springfield, IL

http://www.underfanger.com

Disclaimer: For informational purposes only based on our research; please verify all final details and terms directly with your moving company.

Company Overview

Underfanger Moving & Storage, Inc. is a family-owned and operated moving company based in Springfield, Illinois. Established in 1888, it has served the local community for well over a century.
Currently led by Tom and Karen Paisley—Tom as President overseeing operations and dispatch, Karen as Vice President in charge of sales and move coordination—they, along with their long-tenured office manager Lisa (over 30 years with the company), ensure personal attention on every job.

Services Offered

Underfanger, a Mayflower Moving agent, offers a full spectrum of moving and storage services including:
Local and long-distance residential moves
Packing services for homes and businesses
Office relocations
International relocation
Records/document storage
All services aim to be smooth, safe, and on time.

What Sets Them Apart

With roots stretching back to 1888, they offer unmatched local expertise and deep community ties.
Over four decades of ownership by the Paisleys ensures leadership with decades of hands-on experience.
Their team is entirely composed of long-term, professionally trained employees—not temporary labor—with background checks in place.
Active community involvement: they regularly contribute time, funds, and equipment to local charities and events.

Service Areas and Availability

Operating out of Springfield, Illinois, Underfanger serves local, long-distance, and international clients. They are fully accredited with the Illinois Commerce Commission and licensed for intrastate moving, with the capability to handle interstate and international moves through Mayflower affiliation.

Reputation & Customer Satisfaction

Rated A+ by the Better Business Bureau, with accreditation since 1985.
Excellent reviews across platforms such as Angi: consistently 5-star feedback highlighting professionalism, care, punctuality, and careful handling, even for large or delicate items like pianos.
Testimonials from movers.com affirm efficient, stress-free service with special care for packing and deliveries even in challenging situations.
Yelp users note responsive communication and reasonable pricing for local moves.

Pricing & Scheduling

While specific pricing isn’t posted publicly, customer reviews consistently mention fair pricing and prompt quoting. Their own moving tips advise scheduling as early as possible and treating estimates as approximate, and recommending transparency about full contents to avoid surprises.

Accreditation and Rating

BBB A+ accredited, since 1985.
Holds an Illinois intrastate license and acts as an agent for Mayflower Transit Inc., allowing broader move options.
Member of the Illinois Movers and Warehousemen’s Association since 1965; President Paisley is involved at the board level.

Team & Expertise

Leadership is composed of Tom and Karen Paisley, with decades of internal advancement and operational expertise.
The workforce consists of long-tenured employees, professionally trained, background-checked, and not sourced from temporary labor pools.

Achievements

Business operations for over 135 years, marking strong local roots.
Long-standing BBB accreditation with an A+ rating.
Held leadership roles in state mover associations—Paisley’s board involvement is a community-industry commitment.
Frequently praised in customer testimonials for exceptional service, trustworthiness, and care.

5 Little Known Facts

Underfanger has continuously served Springfield since 1888, making it one of the oldest such moving firms in the area.
Every employee is background-checked and trained, with no use of temporary labor—rare in the moving industry.
Tom Paisley advanced from mover to President—highlighting deep internal leadership progression.
They actively support local charities by donating not only funds but also trucks and manpower.
They serve as an interstate and international mover agent via Mayflower, enabling global reach via partner network.

Recommendations Before Hiring

Request a written estimate and discuss estimates versus actuals as outlined in their moving tips.
Be precise about what you’re moving, including storage, special items, and conditions, to ensure accurate pricing and planning.
Confirm licensing and Mayflower capabilities, especially if planning out-of-state or international moves.
Ask who will handle your move—employees or subcontractors—and confirm their background checks.
Plan early, particularly during peak seasons, to secure your desired dates and smooth scheduling.
Pay attention during packing and delivery, and ensure accurate documentation and bills of lading are provided.

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