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New City Moving

https://www.newcitymovers.com

Disclaimer: For informational purposes only based on our research; please verify all final details and terms directly with your moving company.

Company Overview

New City Moving & Storage, LLC (often referred to as New City Moving) is a Chicago-based, full-service moving company. Since its founding in 2009, it’s grown into a sizable operation with over 70 trucks and nearly 200 professional movers. The company emphasizes professionalism, punctuality, and deployment of advanced customer service tools to streamline relocations.

Services Offered

New City delivers a robust suite of services, including:
Residential Moves: Local moves within neighborhoods, apartments, condos—plus same-day and last-minute options.
Long-Distance Moves: Cross-state relocations handled with care and efficiency.
Commercial Moves: Specialized logistics for offices and businesses, minimizing disruption.
Loading/Unloading Only: Labor-only support if you handle your own transportation.
Packing Services & Supplies: Partial packing, supplies, and expert advice.
Storage Solutions: Short- and long-term storage, including mobile and document storage.
Specialty Items: Handling for items like pianos, antiques, and artwork.
Free Estimates: Transparent pricing with no hidden costs and flexible billing proration.

What Sets Them Apart

A strong focus on high-quality customer service—from your first quote to the final box.
Each employee undergoes background checks, and movers receive rigorous training.
Advanced in-office systems ensure every team member stays current with your move details.
Grounded in trust: over 50% of their business comes from repeat customers and referrals.

Service Areas and Availability

Primary Coverage: Chicago and all of Illinois.
Long-Distance Service: Extends to states like Wisconsin, Michigan, Indiana, Ohio, Missouri, Iowa, and Minnesota.
Hours: Moves happen daily, generally between 7 AM–11 PM. After-hours and weekend slots available; holiday services limited.
Booking: No deposit required, and canceling or changing plans carries no penalties.

Reputation & Customer Satisfaction

Many customers praise the team for being fast, friendly, careful, and efficient—especially during stressful moves.
However, negative feedback exists too. Complaints include delayed crew arrivals, understaffing, damaged/missing items, confusing billing, and issues with insurance claims.
Some Reddit users shared experiences like being pressured for positive reviews under implied threat, or encountering unexpected charges after moves.
The Better Business Bureau has recorded complaints involving delays, injuries, and unresolved damage claims.

Pricing & Scheduling

Pricing is hourly for local moves, with the rate depending on crew size.
Minimum billing is two hours, prorated to the nearest 15 minutes thereafter.
No deposit required upfront and flexible cancellation is offered.
They accept cash, major credit cards, and money orders.
Transparency is stressed—clients receive a free estimate and can expect clear communication about charges.

Accreditation and Rating

Fully licensed and insured (IL ICC).
Over a decade in business, with a fleet and team that have scaled significantly.
Publicly visible on sites like Yelp, Angie’s List, and BBB—winning praise and criticism alike.

Team & Expertise

The crews are seasoned professionals. Movers receive extensive training; foremen typically have at least five years of experience.
Clients are assigned a dedicated move coordinator to manage planning, inventory, and ongoing communications.
Staff is background-checked, aiming to provide respectful and trustworthy service.

Achievements

Completed over 70,000 moves throughout Chicagoland.
Deep community presence and infrastructure: large fleet, trained staff, and strong in-office systems.
Consistently high ratings on multiple platforms (though occasionally offset by critical feedback).

5 Little Known Facts

They operate 365 days a year, including weekends and late evenings.
No prepayment or deposit is required—booking is risk-free.
Billing is prorated to 15-minute increments after the initial two-hour minimum.
They offer document and mobile storage, extending beyond typical moving services.
Many employees receive access to internal tools that keep them up to date on your move status for seamless coordination.

Recommendations Before Hiring

Get a detailed quote and ask how unexpected delays or add-ons are billed.
Clarify insurance coverage and how to file a damage claim if needed.
Read recent reviews—check both positive and negative experiences for patterns.
Confirm scheduling flexibility, especially if you require last-minute or after-hours service.
Request a move coordinator, and ensure you’ve documented who you’ll be working with for better communication.

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