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Empire Movers & Storage LLC

(413) 564-0663

Westfield, MA

http://www.movewithempire.com

Disclaimer: For informational purposes only based on our research; please verify all final details and terms directly with your moving company.

Company Overview

Empire Moving Group is a Florida-based moving broker that coordinates residential and commercial relocations across the U.S. Founded in 2019, the company partners with third-party carriers to facilitate moves, rather than handling the physical transportation itself.

Services Offered

Local & Long-Distance Moves: Residential and commercial relocations within the continental U.S.
Packing & Unpacking: Services to ensure belongings are securely packed and unpacked.
Vehicle Transport: Arrangements for shipping vehicles, including vintage and multi-vehicle transport.
Corporate Relocation: Assistance with office and employee relocations to minimize business disruption.

What Sets Them Apart

As a moving broker, Empire Moving Group leverages partnerships with various carriers to offer competitive pricing and a range of services. However, the company does not directly handle the physical moving of goods, which can lead to varying service experiences depending on the contracted carrier.

Service Areas and Availability

Empire Moving Group operates nationally within the continental U.S., coordinating moves through its network of partner carriers. Service availability may vary based on the destination and the chosen carrier.

Reputation & Customer Satisfaction

The company has faced criticism for its broker model, which some customers feel leads to miscommunication and unexpected costs. Complaints have been lodged with the Better Business Bureau (BBB), and the company currently holds an “F” rating due to unresolved issues and failure to respond to complaints. Additionally, Empire Moving Group is not accredited by the BBB.

Pricing & Scheduling

Pricing is typically based on estimates provided by partner carriers. Customers have reported discrepancies between initial quotes and final charges, citing unexpected fees and increased costs upon delivery. It’s advisable to obtain a detailed written estimate and clarify all potential charges before committing to services.

Accreditation and Rating

Empire Moving Group is not accredited by the BBB and holds an “F” rating due to unresolved complaints and failure to respond to customer issues.

Team & Expertise

The company is managed by Jacob Hale, Cameron Joseph, and Joshua Masterson. As a broker, Empire Moving Group coordinates with various carriers rather than directly employing movers, which means the quality of service can vary based on the chosen carrier.

Achievements

Empire Moving Group has facilitated numerous relocations since its inception in 2019. However, due to the nature of its business model, customer experiences have been mixed, with some reporting satisfactory moves and others citing issues with unexpected costs and service quality.

5 Little Known Facts

Empire Moving Group operates as a moving broker, not a direct moving company.
The company has faced multiple complaints with the BBB, leading to its “F” rating.
Customers have reported significant discrepancies between initial estimates and final charges.
Empire Moving Group has been associated with All Coast Moving Group, another company with a similar business model.
The company does not handle the physical moving of goods, relying on third-party carriers.

Recommendations Before Hiring

Obtain Detailed Estimates: Ensure you receive a comprehensive written estimate that includes all potential charges.
Understand the Broker Model: Be aware that as a broker, Empire Moving Group coordinates with third-party carriers, which can lead to varying service experiences.
Check Carrier Reviews: Research the specific carrier assigned to your move to gauge their reliability and service quality.
Clarify Cancellation Policies: Understand the terms and conditions regarding cancellations and potential fees.
Read Customer Reviews: Review feedback from previous customers to gain insights into their experiences.

Have you worked with Empire Movers & Storage LLC? Share your feedback to guide others in choosing the right moving company

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