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Gentle Giant Moving Company

(202) 758-0213

Washington, DC

https://www.gentlegiant.com

Disclaimer: For informational purposes only based on our research; please verify all final details and terms directly with your moving company.

Company Overview

Founded in 1980 in Winchester, Massachusetts, Gentle Giant Moving Company began as a single-truck operation and has since expanded to 20 locations across the United States, including Phoenix, Arizona.
The company is known for its commitment to quality service and customer satisfaction. Their services are backed by a 100% satisfaction guarantee, and they employ full-time movers rather than subcontractors, ensuring consistent quality across all moves.

Services Offered

Gentle Giant provides a comprehensive range of moving services, including:
Local & Long-Distance Residential Moves: Handling moves within the Phoenix area and across the country.
Commercial Relocations: Assisting businesses with office and equipment moves.
Packing Services: Offering full packing and unpacking services to ensure the safety of belongings.
Storage Solutions: Providing short- and long-term storage options with secure, climate-controlled facilities.
Specialty Moving: Expert handling of items such as pianos, fine art, and antiques.
Senior Moving Services: Offering personalized assistance for seniors relocating to new homes or communities.

What Sets Them Apart

Gentle Giant distinguishes itself through:
Full-Time, In-House Crews: Ensuring consistent quality and reliability.
Comprehensive Services: Providing end-to-end moving solutions, including packing, storage, and specialty services.
Customer Satisfaction Guarantee: Committing to resolving any issues to ensure client satisfaction.
Experienced Team: Employing a team with backgrounds in athletics, particularly rowing, contributing to their strength and teamwork.

Service Areas and Availability

Gentle Giant operates in Phoenix and surrounding areas, including Scottsdale, Glendale, Paradise Valley, and Gilbert.
They offer both local and long-distance moving services, with the capacity to handle moves across the lower 48 states.
The Phoenix office is located at 4600 E Washington St, Ste 300, Phoenix, AZ 85034.

Reputation & Customer Satisfaction

Gentle Giant has an average customer service review rating of 4.6 based on thousands of testimonials.
Clients consistently praise the company for its professionalism, efficiency, and care in handling belongings.

Pricing & Scheduling

Pricing varies based on the specifics of each move, including distance, volume, and services required.
Gentle Giant offers transparent pricing with no hidden fees, and clients are encouraged to request a custom quote to get an accurate estimate.
Scheduling is flexible, with the company accommodating various timelines to meet client needs.

Accreditation and Rating

Gentle Giant is accredited by the Better Business Bureau with an A+ rating, reflecting its commitment to ethical business practices and customer satisfaction.
The company has also received numerous awards, including “Top Places to Work” from The Boston Globe and “Best Places to Work” from the Boston Business Journal.

Team & Expertise

The team at Gentle Giant comprises highly trained professionals with backgrounds in athletics, particularly rowing.
This unique aspect contributes to their strength, teamwork, and dedication to providing excellent service.
The company prides itself on hiring full-time employees who are committed to the company’s values and standards.

Achievements

Greater Boston Chamber of Commerce ‘Small Business of the Year Award’ (2002)
Six-time Improper Bostonian ‘Boston’s Best’ award-winner
MetroWest Daily News ‘Best Moving Company’ award-finalist (2020 and 2021)
Top Small Workplaces Winner by The Wall Street Journal (2007)
Top Places to Work by The Boston Globe (2008 and 2016)
Best Places to Work by Boston Business Journal (2006 and 2015)
Worksite Wellness Council of Massachusetts honoree (2018 and 2021)

5 Little Known Facts

Gentle Giant employs over 400 former and current rowers, including Olympic medalists.
The company has been recognized as “Mover of the Year” by Move for Hunger for transporting over 385,000 pounds of food to the Greater Boston Food Bank.
Gentle Giant’s charitable foundation focuses on youth leadership development and homelessness prevention.
The company offers electronic inventories with itemized photographs for stored items.
Gentle Giant’s Phoenix office is managed by Matt Packebusch, who has over 17 years of experience with the company.

Recommendations Before Hiring

Obtain a Detailed Estimate: Request a comprehensive written estimate to understand the full scope of services and associated costs.
Verify Insurance Coverage: Ensure that the company provides adequate insurance options for your belongings.
Read Customer Reviews: Review feedback from previous clients to gauge the company’s reliability and service quality.
Confirm Licensing: Verify that the company holds the necessary licenses for operating in your area.
Clarify Policies: Discuss policies regarding damaged or missing items to avoid misunderstandings.

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