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5 Star Moving & Storage

4.9
Based on 1069 reviews
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(719) 227-7755

611 Valley St, Colorado Springs, CO 80915

https://www.5starmovingandstorage.com

Company Overview

5 Star Moving & Storage is a family-owned moving company established in 2013 and incorporated in 2014. They offer a range of moving and storage services to residential and commercial clients in the Phoenix metropolitan area. The company operates under the leadership of President Raul Smith Rawlins.

Services Offered

Local Moving: Efficient relocation services within the Phoenix area.
Long-Distance Moving: Handling moves to and from locations outside the immediate Phoenix area.
Packing Services: Full or partial packing options to ensure safe transport of belongings.
Storage Solutions: Short-term and long-term storage options for clients in need.
Labor-Only Services: Assistance with loading and unloading rental trucks or containers.
Packing Materials: Provision of moving boxes and packing supplies.

What Sets Them Apart

Family-Owned Business: Prioritizes personalized service and attention to detail.
Experienced Team: Over a decade in the moving industry, ensuring expertise in handling various moving needs.
Comprehensive Services: Wide range of services to accommodate diverse moving requirements.
Customer-Centric Approach: Dedicated to ensuring a smooth and stress-free moving experience for clients.

Service Areas and Availability

5 Star Moving & Storage operates primarily within the Phoenix metropolitan area, including Mesa and surrounding communities. They offer flexible scheduling to accommodate various customer needs.

Reputation & Customer Satisfaction

BBB Rating: The company holds an F rating with the Better Business Bureau, primarily due to a failure to maintain a required competency license.
Customer Reviews: Clients have expressed concerns regarding licensing and business practices.

Pricing & Scheduling

Base Move: Up to a 2-bedroom, 2-bathroom home, within 10 miles, with 2 personnel for $320.
Additional Charges:
$50 per additional bedroom
$80 per additional personnel
$50 for overweight or awkward items
$25 per room for packing services
$50 per floor for stairs
$25–$50 per storage room, depending on size
$0.79 per mile over base distance

Accreditation and Rating

BBB Accreditation: Not a BBB Accredited Business.
BBB Rating: F, primarily due to a failure to maintain a required competency license.

Team & Expertise

Leadership: Led by President Raul Smith Rawlins, with a focus on customer satisfaction and efficient moving solutions.
Experience: Over a decade in the moving industry, ensuring expertise in handling various moving needs.

Achievements

Years in Business: Over 11 years of experience in the moving industry.
Community Engagement: Active participation in local events and charitable initiatives.

5 Little Known Facts

Offers a wide range of moving services, from packing to storage solutions.
Employs a team of experienced movers dedicated to ensuring a smooth move.
Provides flexible scheduling options to accommodate customer needs.
Offers clear and upfront pricing with no hidden fees.
Maintains a positive reputation with customer satisfaction ratings.

Recommendations Before Hiring

Verify Licensing: Ensure the company holds the necessary licenses for your move.
Obtain a Written Estimate: Request a detailed, written estimate to understand the full scope of charges.
Discuss Special Requirements: Inform them of any special handling needs or items that require extra care.
Confirm Insurance Coverage: Understand the insurance coverage provided and consider additional options if necessary.
Review Customer Feedback: Research customer reviews and BBB ratings to gauge the company’s reputation.

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Tipper Tipton
00:39 27 Sep 25
Everything was very organized and on time, and the workers were very professional. They all paid extra attention to detail, and were efficient.
Our move was not the easiest to move given the logistics and access, but they made it seam so easy.
We’ve moved several times over the last 20 years, and this was our best move due to the company we chose.
Thank you to New Latitudes for making our move so easy.
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Stephen Adamec
15:01 23 Sep 25
Movers showed up on time and did an excellent job. A team of three moved everything I asked in 3 hours and saved me money on my original quote. They didn't damage anything and got a washer and dryer into a difficult place. Very glad I used this service.
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Scott Bernard
16:16 22 Sep 25
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Mary T. Miller
02:03 16 Sep 25
Super professional and quick movers. Very polite as well. Will definitely use again.
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Tony Falletta
15:27 15 Sep 25
Thank so much for making our move exciting and stress free. You guys were so great, fast, professional and kind.
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Rachel Levine
21:11 13 Sep 25
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Madison Brown
14:59 03 Sep 25
The movers did great!!! I had an out of state move I was nervous about but the movers really handled everything perfectly. I really enjoyed having them help me move stuff. They worked very fast but where also so gentle with so many of the items I had that were fragile. For my next move I will 1000% be using them again!
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Jacob Scherzer
12:21 31 Aug 25
Couldn’t be happier with our experience. The communication was prompt and friendly from start to finish. The movers arrived early, worked quickly, willing to wrap and pack anything we needed, and they were done early! We won’t use any other movers and would highly recommend them!!
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S Rob
01:32 23 Aug 25
The guys were on time, actually arrived 20 mins early! They were friendly & all about the business! Kudos to the crew & I highly recommend them!
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Sabin Bozso
14:02 17 Aug 25
Extremely poor service. We moved from Birmingham to Charlotte. Had 3 packers and loaders for 8h to pack a 2 bedroom apartment into a Pod. First issue is they took 8h and couldn’t fit all of our stuff in the Pod. We unpacked in Charlotte to find that our white couch was wrapped in just Saran Wrap with the edges exposed and stained. Our wardrobe boxes had our clothes just tossed in with shoes all deformed. Our mattress was just thrown in the Pod without a mattress cover. Extremely disappointed.
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