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1-800-PACK-RAT
260 S Niagara St, Lockport, NY 14094
Company Overview
1-800-PACK-RAT is a portable storage and moving company that provides convenient solutions for local and long-distance moves. They offer weatherproof storage containers delivered directly to customers’ locations, allowing for flexible loading and unloading at one’s own pace. The company is known for its customer satisfaction pledge and aims to simplify the moving and storage process.
Services Offered
Portable Storage Containers: Delivery of weatherproof containers to customers’ locations for storage and moving needs.
Local and Long-Distance Moving: Transportation of packed containers to desired destinations.
Storage Solutions: Short-term and long-term storage options available at secure facilities.
Moving Supplies: Provision of packing materials such as boxes, tape, and protective padding.
Automotive Transport: Assistance with transporting vehicles during moves.
What Sets Them Apart
Convenience: Flexible scheduling for container delivery and pickup.
Weatherproof Containers: Durable and secure containers to protect belongings.
Customer Satisfaction Pledge: Commitment to meeting customer needs and expectations.
Wide Service Area: Coverage across many regions, facilitating both local and long-distance moves.
Service Areas and Availability
1-800-PACK-RAT operates across numerous locations, providing services in various regions to accommodate both local and long-distance moves. Availability may vary by location, so it’s advisable to check with the company for specific service area details.
Reputation & Customer Satisfaction
Customer reviews for 1-800-PACK-RAT are mixed. Some customers have praised the company’s services for being professional and reliable, noting that appointments were kept as scheduled. However, other customers have reported issues such as delays, miscommunication, and problems with delivery and pickup times. It’s important to consider these varied experiences when evaluating the company’s services.
Pricing & Scheduling
Pricing: Varies based on distance, container size, and duration of storage. Local moves can start around $500, while long-distance moves may exceed $6,000.
Free Quotes: Provided to help customers estimate costs.
Scheduling: Flexible options to choose delivery and pickup times that fit individual needs.
Accreditation and Rating
BBB Accreditation: Accredited by the Better Business Bureau, demonstrating a commitment to resolving consumer complaints and maintaining trust.
BBB Rating: Holds an A+ rating, indicating a high level of customer satisfaction and ethical business practices.
Team & Expertise
1-800-PACK-RAT employs a team of professionals experienced in logistics, customer service, and moving operations. Staff are trained to effectively manage the delivery, pickup, and storage of containers, aiming to offer a seamless moving experience for customers.
Achievements
Fast 50 Recognition: Named to the Triangle Business Journal’s Fast 50 list in 2022, ranking among the fastest-growing companies in the Triangle area.
Inc. 5000 List: Recognized on the 2021 Inc. 5000 list of fastest-growing private companies in America.
5 Little Known Facts
Flexible Storage Options: Customers can choose between short-term and long-term storage solutions.
Automotive Transport Services: Offers vehicle transportation in addition to moving and storage.
Wide Range of Container Sizes: Provides various container sizes to accommodate different volumes of belongings.
Online Account Management: Customers can manage their moving and storage services through an online portal.
Partnership with JDog Junk Removal: Collaborates with JDog Junk Removal to offer additional services like junk hauling.
Recommendations Before Hiring
Obtain a Detailed Quote: Request a comprehensive estimate that includes all potential fees and charges.
Confirm Service Availability: Ensure the company operates in your area and can accommodate your moving timeline.
Understand Terms and Conditions: Review policies regarding delivery, pickup, storage duration, and insurance coverage.
Prepare for Potential Delays: Be aware that some customers have reported issues with scheduling and delivery times.
Check for Hidden Fees: Inquire about any additional costs that may arise during the moving process.
Have you worked with 1-800-PACK-RAT? Share your feedback to guide others in choosing the right moving company
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